Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SFICPL204 Mapping and Delivery Guide
Communicate effectively in cross-cultural environments

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency SFICPL204 - Communicate effectively in cross-cultural environments
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge required to interact with people from cultures different to one's own using culturally appropriate verbal and non-verbal communication.The unit applies to individuals who work in a compliance monitoring environment and interact with both internal and external stakeholders.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Use verbal and non-verbal communication in a culturally sensitive manner
  • Recognise and respect cultural differences of the individual and/or community
  • Establish a rapport with the individual to enable further conversation
  • Accommodate conventions of conversation and language patterns
  • Ensure language and concepts used are culturally appropriate to the individual and/or community
  • Ensure gestures and non-verbal communication used are culturally appropriate
  • Ensure dress and behaviours are culturally appropriate for interaction with the individual and/or community
       
Element: Interact with people in a culturally appropriate way
  • Use strategies for developing effective cross-cultural relationships
  • Identify and address barriers to effective cross-cultural communication to maintain effective relationships
  • Use strategies for resolving differences or misunderstandings
  • Identify and use interpreter resources to facilitate effective communication within the workplace
  • Ensure compliance requirements are based on culturally appropriate practices
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Recognise and respect cultural differences of the individual and/or community 
Establish a rapport with the individual to enable further conversation 
Accommodate conventions of conversation and language patterns 
Ensure language and concepts used are culturally appropriate to the individual and/or community 
Ensure gestures and non-verbal communication used are culturally appropriate 
Ensure dress and behaviours are culturally appropriate for interaction with the individual and/or community 
Use strategies for developing effective cross-cultural relationships 
Identify and address barriers to effective cross-cultural communication to maintain effective relationships 
Use strategies for resolving differences or misunderstandings 
Identify and use interpreter resources to facilitate effective communication within the workplace 
Ensure compliance requirements are based on culturally appropriate practices 

Forms

Assessment Cover Sheet

SFICPL204 - Communicate effectively in cross-cultural environments
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SFICPL204 - Communicate effectively in cross-cultural environments

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: